"I can't stand my boss." or some equivalent statement is an oft-expressed view about management. At Think. Plan. Do. we believe that the vast majority of people are well-meaning and do not intend to be "a bad boss". Our overarching philosophy is that mismanagement and ineffective leadership are inadvertent — meaning, people do not wake up each morning with the purposeful intent to be ineffective; it doesn't make sense!
To learn more about our views on "inadvertent mismanagement", feel free to download two sample chapters from our management book (in draft).⇓ Benign Neglect (.pdf) ⇓ ⇓ Micromanagement (.pdf) ⇓
Our experience has taught us that there is a cycle of mismanagement / ineffective leadership often caused by some "stressful" event. For example, if there is a breakdown in quality, we've noticed that a common reaction is to introduce a checklist as a remedy. The idea being that the quality breakdown existed because someone or someones in the process forgot to check for the issue. Thus, if the root cause for the quality breakdown is now an item to check for then the problem won't appear again. In the short term, maybe this has merit, but when checklists have 20, 30, 50, 100+ items in them, a larger quality problem has been created as people will simply fill out the checklist because it has to be filled out.
The successful execution of long term goals and plans (leadership) is dependent on the successful execution of short term goals and plans (management). At Think. Plan. Do. we take a uniquely different approach to our management & leadership training. Contact us to learn more about our training programs. We customize our training based on a variety of factors including, but not limited to, size of management team, number of direct reports, size of company, nature of business (highly regulated industries require a very high level of quality control — the demands for high quality control / assurance, in our experience, is a large contributor to dysfunctional work environments), etc.